These Terms of Service ("Terms") govern your use of trueformvehiclecare.com and any booking, detailing, or related services (the "Services") provided by True Form Vehicle Care Inc. ("True Form," "we," "us"). By booking a service, submitting a form, or using this site, you agree to these Terms.

1. Services

True Form provides automotive detailing services, including but not limited to hand washing, paint correction, ceramic coating, interior restoration, paint protection film, and mobile detailing. Service scope, timing, and pricing are confirmed in writing prior to work beginning.

2. Booking & Quotes

Submitting a booking or contact form is a request for service, not a confirmed appointment. Appointments are confirmed once we provide written confirmation and, where applicable, collect a deposit.

3. Payments

Payments, including deposits and final balances, are processed securely through Stripe. By providing payment information, you authorize True Form to charge the agreed amount to your selected payment method. Accepted payment methods include major credit/debit cards, Apple Pay, and Google Pay.

4. Cancellations & Rescheduling

We ask for at least 24 hours' notice to cancel or reschedule an appointment. See our Refund & Cancellation Policy for full details.

5. Vehicle Condition & Client Responsibilities

You agree to disclose any known mechanical issues, aftermarket modifications, prior paint or interior damage, or fragile components prior to service. Please remove personal belongings and valuables from the vehicle before your appointment.

6. Warranties & Guarantees

Ceramic coating services include a manufacturer-backed warranty as described at the time of service (typically 3–7 years), valid when maintained per our aftercare guidance.

7. Limitation of Liability

To the extent permitted by law, True Form's liability for any claim relating to the Services is limited to the amount paid for the specific service in question.

8. Intellectual Property

All content on this site — including text, graphics, and the True Form Vehicle Care Inc. name and logo — is the property of True Form Vehicle Care Inc.

9. Changes to These Terms

We may update these Terms from time to time; continued use of our Services after changes constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

11. Contact Us

True Form Vehicle Care Inc.
9523 83rd. Street, Seminole Florida 33777
Email: shine@trueformvehiclecare.com
Phone: (555) 018-3200

True Form Vehicle Care Inc. ("True Form," "we," "us," or "our") respects your privacy. This policy explains what information we collect through trueformvehiclecare.com and our booking, payment and communication tools, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, such as when you submit a booking or contact form, join our newsletter, or chat with our assistant. This may include your name, phone number, email address, service address, vehicle details, and any message content you submit.

We also collect limited technical information automatically, such as browser type, device type, pages visited, and general location (city/region), to help us understand site performance and improve the experience.

2. Payment Information

Payments and deposits on this site are processed by Stripe, Inc., a PCI-DSS compliant payment processor. We do not store full credit card numbers on our own servers. When you submit payment details, they are transmitted directly and securely to Stripe. Please review Stripe's own privacy policy for details on how Stripe handles payment data.

3. How We Use Information

• To schedule, confirm, and fulfill detailing services and process related payments
• To respond to inquiries submitted through our contact form, booking form, or chat assistant
• To send appointment confirmations, reminders, and — where you've opted in — promotional offers
• To maintain records for insurance, warranty and accounting purposes
• To improve our website, services and customer experience

4. Sharing of Information

We do not sell your personal information. We share information only with service providers who help us operate our business — such as Stripe for payment processing, scheduling and communication tools, and email delivery services — and only to the extent necessary for them to perform their functions. We may also disclose information if by law.

5. Data Retention

We retain booking, service and payment records for as long as needed to fulfill services, meet legal and tax obligations, and support warranty claims — generally up to seven years for financial records.

6. Your Choices

You may opt out of marketing emails at any time using the unsubscribe link in any message, or by contacting us directly. You may request access to, correction of, or deletion of your personal information, subject to our legal recordkeeping obligations, by emailing hello@trueformvehiclecare.com.

7. Cookies

Our site may use essential cookies to support core functionality and, where enabled, analytics cookies to help us understand site usage in aggregate.

8. Children's Privacy

Our services are intended for individuals 18 years of age or older and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

True Form Vehicle Care Inc.
9523 83rd. Street, Seminole Florida 33777
Email: shine@trueformvehiclecare.com
Phone: (555) 018-3200

This policy explains how deposits, cancellations, rescheduling, and refunds are handled for services booked with True Form Vehicle Care Inc.

1. Deposits

Certain services (particularly Paint Correction, Ceramic Coating, and Paint Protection Film) require a deposit, processed securely via Stripe, to confirm your appointment slot.

2. Cancellations & Rescheduling

• 24+ hours' notice: Full deposit is refunded or transferred to a new date, your choice.
• Less than 24 hours' notice: Deposit is transferable to a rescheduled appointment within 30 days, but is non-refundable for that cancellation.
• No-shows: Deposits are forfeited for appointments where no cancellation notice was given.

3. Satisfaction Walkthrough

Every service concludes with a joint walkthrough of the vehicle before handoff. If any aspect of the completed work does not match the agreed scope, please raise it during this walkthrough — we will correct it at no additional charge.

4. Membership Cancellations

Care Club memberships are billed monthly and may be paused or cancelled at any time by emailing us at least 5 business days before your next billing date.

5. Refund Eligibility

Because detailing services involve labor and materials applied directly to your vehicle, completed services are generally non-refundable once performed, except where True Form determines completed work did not meet the agreed scope.

6. Processing Time

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days.

7. Ceramic Coating & PPF Warranty Claims

Coating and film warranty claims are handled through inspection and, where valid, corrected at no cost rather than refunded.

8. How to Request a Cancellation or Refund

Contact us at shine@trueformvehiclecare.com or (555) 018-3200 with your name, appointment date, and reason for the request.

9. Contact Us

True Form Vehicle Care Inc.
9523 83rd. Street, Seminole Florida 33777
Email: shine@trueformvehiclecare.com
Phone: (555) 018-3200